International IT Support Company increases visibility and improves customer service through the fast deployment of ERP solution from The NAV People
Newbury, UK – Europlus Direct has chosen Microsoft Dynamics NAV from The NAV People to optimise efficiency, improve workflows through the automation of manual processes and provide a scalable platform as the company expands its international business operations. Deploying Dynamics NAV has enabled Europlus Direct to extend business operations and deliver 24×7 customer account facilities through the development of a customer portal. The optimised Microsoft Dynamics NAV solution was integrated with essential business applications, including e-commerce and Spindle document production, and deployed in just 6 weeks!
Rob Goodair, IT Director at Europlus Direct explains; ‘From the initial conversation with The NAV People it was clear they understood what we required and they outlined the options and the associated costs. With the information and direction they provided, we were able to turn around the project, going live within 6 weeks.’
Information is now shared quickly and accurately throughout the business, enabling finance to invoice according to the customer’s preference, be it multiple invoices or multiple lines on one invoice and in one currency.
Since deploying the optimised Dynamics NAV solution, Europlus Direct has continued to evolve their systems and currently has a customer portal in development, which when launched will deliver 24×7 account access to customers. The portal will allow customers to manage orders, renewal requests and complete transactions online at a time convenient to them.
Ian Humphries, Managing & Product Director at The NAV People commented; ‘Microsoft Dynamics NAV is an incredibly flexible solution that can work for virtually every business environment and industry. Understanding the customer’s requirements is the key to successfully delivering a project in a transparent and cost effective manner. Europlus Direct had clear objectives and since deployment have continued to gain more functionality from their solution and achieve even greater business benefits.’